Description

Learn to define and communicate successful outcomes in your difficult conversations while preparing to convey your message thoughtfully and respectfully. You will also learn how to manage an array of emotional responses with tact and sensitivity, and to end a challenging conversation that sets the stage for future collaboration. When it comes to conflict, the 80-20 rule holds true; challenging conversations represent the minority of our workplace interactions while consuming a vast amount of our mental energy. Yet, if we take the time to prepare in a structured and thoughtful way, and practice our skills before the fact, we can greatly reduce our anxiety while increasing the likelihood of a positive outcome to even our most difficult conversations. 

WORKSHOP GOAL 

This workshop aims to provide learners with the knowledge and skills to recognize the benefits and opportunities in conflict and engage collaboratively with others in a conflict resolution dialogue. 

LEARNING OUTCOMES 

At the end of the workshop, participants will be able to:

• Identify the intent and goals of the conversation.
• Frame their messages in a way that reduces defensiveness.
• Manage the emotional aspects of a challenging conversation.
• Target their attention to the appropriate content, process, and relationship aspects of the situation.
• Increase their self-awareness both during and after a difficult conversation.

Please note: Participants who complete the workshop will receive credit from the JIBC toward their Certificate in Collaborative Conflict Resolution. 

Facilitators: 

Raj Dhasi, DSocSci, M.A. As a leading expert in conflict resolution, Raj has been providing invaluable intervention services to workplace organizations, school districts, families, and communities for over 20 years. Raj specializes in assessing and resolving complex multi-layer conflicts, with a keen attention to politics, race, privilege, and intersectionality. She brings a toolbox full of intervention approaches, including mediation, leadership and communication coaching, group facilitation, training, and restorative justice processes. 

In addition to working in private practice, Raj is also a faculty member at the Justice Institute of B.C., Centre for Conflict Resolution. Raj holds a specialized degree in Adult Education, a Master’s degree in Organizational Conflict Analysis and Management, and a Doctorate in Social Sciences with a focus on resilience/health in the aftermath of trauma. As a skilled practitioner Raj brings a blend of empathy, spirit, and strategic thinking to each and every client.