Respectful Communication in a Changing Workforce

Description

This workshop presents an overview of effective communication in the face of change and increasing diversity in the workplace. You will explore the dynamics of conflict that infuse today’s diverse workplace and the barriers to communication that these can cause in yourself and others. You will learn ways to acknowledge differences and gain concrete skills to communicate effectively in this setting to help create a climate of respect and understanding. This workshop is designed to further efforts that aim to reduce tension in working relationships, increase respect between ethnic and gender groups, decrease incidents of harassment, and increase resolution of conflict. 

WORKSHOP GOAL

Participants will be able to communicate more effectively and constructively in a diverse workforce. 

LEARNING OUTCOMES

At the end of the workshop, participants will be able to: 

• Describe the principles of effective communication as they apply to resolving workplace conflict. 
• Identify effective and ineffective personal responses to various conflict styles encountered. 
• Understand and apply para-verbal communication when defusing conflict. 
• Apply effective verbal skills to handle hostility. 
• Manage personal stress while resolving conflict.

Please note: Participants who complete the workshop will receive credit from the JIBC toward their Certificate in Collaborative Conflict Resolution. 

Facilitator(s):

Vanessa Gray, BA, Cert. ConRes is a front-line conflict resolution practitioner with over 14 years of mediation and instructional experience. She provides conflict engagement processes such as conflict coaching, third-party facilitation, and assistance with harassment investigations at the organizational level. As an instructor, Vanessa’s engaging and practical approach connects with audiences large and small. Vanessa has provided intervention services to both public and private sector organizations, sport at the national level, the family courts, Restorative Justice, parent-teen mediation, and schools throughout the Lower Mainland.