Navigating Challenging Conversations

Description

Learn to define and communicate successful outcomes in your difficult conversations while preparing to convey your message thoughtfully and respectfully. You will also learn how to manage an array of emotional responses with tact and sensitivity, and to end a challenging conversation that sets the stage for future collaboration. When it comes to conflict, the 80-20 rule holds true; challenging conversations represent the minority of our workplace interactions while consuming a vast amount of our mental energy. Yet, if we take the time to prepare in a structured and thoughtful way, and practice our skills before the fact, we can greatly reduce our anxiety while increasing the likelihood of a positive outcome to even our most difficult conversations. 

WORKSHOP GOAL

This course aims to provide learners with the knowledge and skills to recognize the benefits and opportunities in conflict and engage collaboratively with others in a conflict resolution dialogue. 

LEARNING OUTCOMES

At the end of the workshop, participants will be able to: 

• Identify the intent and goals of the conversation. 
• Frame their messages in a way that reduces defensiveness. 
• Manage the emotional aspects of a challenging conversation. 
• Target their attention to the appropriate content/process/relationship aspects of the situation. 
• Increase their self-awareness both during and after a difficult conversation.

Please note: Participants who complete the workshop will receive credit from the JIBC toward their Certificate in Collaborative Conflict Resolution. 

Facilitators:

Raj Dhasi, Lead Conflict and Change Management Consultant and Faculty Member at JIBC, is a leading expert in conflict resolution. Raj has been providing invaluable intervention services to workplace organizations, school districts, families, and communities for over 25 years. Raj specializes in assessing and resolving complex multi-layered conflicts, with keen attention to politics, diversity, equity, inclusion, power, privilege, and intersectionality. She brings a toolbox full of intervention approaches, including mediation, leadership and communication coaching, group facilitation, training, and restorative justice processes.